Warranty/Service Form

This is the service/deposit form for warranty replacements and service. Please only use this form if you're instructed to do so. If you're having any issues with your hardware please e-mail us.

If you opt for the express replacement, once you receive the hardware we'll give you 14 days to perform the swap and send us back your original hardware. If we don't see that the return tracking label has been used after 21 days we'll send you a reminder to send back the hardware and a 8% fee may be taken from your return. If the hardware hasn't been shipped after one month we'll assume that you wish to keep the hardware and the return shipping label will be voided. If something comes up, just please keep us in the loop! We are very flexible.

If you select the free standard swap method, after you submit the form you should receive a return label in most cases within 12-18 hours in a separate e-mail. If you select the express option your replacement (with a return label included, if applicable) should ship within 1 business day. If you purchase expedited shipping (UPS/Fedex) these fees are not refundable.

Protect your product further
Purchase an extended warranty to protect yourself from a possible further headache down the road. This warranty extends the original included warranty that comes with the hardware. The warranty provides you with unlimited technical support and hardware replacement (if needed, must send in original hardware first or place a refundable deposit for us to send out new hardware first before the original is returned) in the event your original hardware has any electrical or mechanical issues. We pay for all shipping and will supply labels.

This extended warranty is only available on our website (currently isn't offered on eBay), however you may purchase the extended warranty on our website even if you purchased your hardware on eBay. The warranty is available to purchase at anytime within your original included warranty period (wether it be 3 months or 6 months, depending on your place of purchase). Warranty is refundable within 30 days of purchase.

For the warranty to be valid all screen and/or APIM tampering evident seals must be intact and unaltered. Hardware will be inspected for accidental damage ('accidental damage' is damage that occurs as a result of a sudden, unexpected and unforeseen event that causes visible damage by yourself, guests or animals) before the warranty will be fulfilled. Warranty doesn't cover failures from maintenance related issues (which includes updating the firmware, software or altering the programming). Refunds will not be given for any incurred removal or installation charges if the hardware was taken to a professional.