SimplyCare / SimplyCare+

Introducing SimplyCare, an all-in-one service protecting your infotainment system from unexpected failure (offers unlimited technical support, hardware replacement if necessary and free shipping both ways). This service replaces our standard two year extended warranty, it's the same price and benefits as before.

• Hardware warranty service, includes return shipping and hardware replacement, valid for as long as you subscribe

Also available, SimplyCare+, includes the warranty service from the standard plan while also including other great benefits such as: yearly software & navigation map updates (mailed to you via a USB flash drive when updates are available, usually in the spring) and free upgraded UPS ground shipping

• Hardware warranty service, includes return shipping and hardware replacement, valid for as long as you subscribe
• Upgraded UPS Ground shipping on your hardware order, if purchased with hardware
• Yearly software and/or navigation map updates, sent via a flash drive via USPS

Warranty Service

Having warranty coverage protects yourself from a possible headache down the road. Purchase an extended warranty to protect yourself from a possible headache down the road. This warranty extends the original included warranty that comes with the hardware. The warranty provides you with unlimited technical support and hardware replacement (if needed, must send in original hardware first or place a refundable deposit for us to send out new hardware first before the original is returned) in the event your original hardware has any electrical or mechanical issues. We pay for all shipping and will supply labels.

For the warranty to be valid all screen and/or APIM tampering evident seals must be intact and unaltered. Hardware will be inspected for accidental damage ('accidental damage' is damage that occurs as a result of a sudden, unexpected and unforeseen event that causes visible damage by yourself, guests or animals) before the warranty will be fulfilled. Warranty doesn't cover failures from maintenance related issues (which includes updating the firmware, software or altering the programming). Refunds will not be given for any incurred removal or installation charges if the hardware was taken to a professional.

Yearly Software and Navigation Maps Updates

As a subscriber to SimplyCare+ you'll receive a yearly update for your infotainment system which will cover your software and navigation maps (map updates are not available on modules purchased without factory navigation, it will only include a software update) in which we'll automatically send you a flash drive with updated software and maps (if applicable) for you to install on your module. Update usually takes between 15-25 minutes. Once you've updated the module, you're free to use the flash drive for a different purpose or keep it around just in case.

Contact Us

We can be contacted at any time via e-mail if you have any questions or product fitment questions. We will respond to you within 24 hours and will do our best to help you out! We encourage our customers to contact us with any questions or concerns! We'd like to be sure you are completely satisfied with your purchase.